The delivery time depends on the locations.3 business days on average within the EU, or 5-7 business days outside the EU to deliver it.

The courier will try 2-3 times to deliver or take the products to a collection point where the recipient can pick up the order. All couriers, in case of non-delivery, leave a notice for the recipient with instructions on how to proceed to collect the package. In case an order is not picked up, the item is returned to us

Once the order is completed, we will send you a notification by email.

The products sold on ÉCLAT are all 100% original and have been purchased directly from the brands, licensees, or official distributors. We personally verify the authenticity and provenance of each product and each product comes with the original tag attached.

We offer a 14-day return policy to our customers , counting from the day the parcel was received. Any returns sent by postal services will not be accepted.

In case a damaged or wrong product was delivered, the customer is required to submit a return request, and attach photos clearly showing the tag, the item itself, and its defect within 14 days after delivery. We will send a return label and refund the order once received back.